Shipping policy

Shipping Policy

Thank you for shopping with Ankha Boutique. Please review our shipping policy below for information on order processing and delivery.

Order Processing

  • Orders are processed within 1–3 business days after payment confirmation.

  • Orders placed on weekends, or public holidays will be processed on the next business day.

  • You will receive a confirmation email once your order has been shipped.

Shipping Destinations

  • We currently ship to Worldwide.

  • If your location is not available at checkout, please contact us for assistance.

Shipping Methods & Delivery Time

Estimated delivery times (excluding processing time):

  • Standard Shipping: 3–7 business days

  • Express Shipping: 1–3 business days

Delivery times may vary depending on your location, customs clearance, and courier delays.

Shipping Costs

  • Shipping fees are calculated at checkout based on your location and selected shipping method.

  • Free shipping may be offered during promotions or on orders over 1000€.

Customs, Duties & Taxes

  • International orders may be subject to customs duties, taxes, or fees imposed by the destination country.

  • These charges are the responsibility of the customer and are not included in the item price or shipping cost.

Address Accuracy

  • Customers are responsible for providing accurate and complete shipping information.

  • We are not responsible for delays, lost packages, or additional costs resulting from incorrect or incomplete addresses.

Tracking Information

  • Once your order has shipped, you will receive tracking details via email or SMS (if available).

  • Please allow up to 24 hours for tracking information to update.

Delays & Lost Packages

  • Shipping times are estimates and not guaranteed.

  • We are not responsible for delays caused by shipping carriers, weather conditions, customs, or other circumstances beyond our control.

  • If your package is lost, please contact us and we will assist in filing a claim with the courier when applicable.

Damaged Packages

  • If your order arrives damaged, please contact us within 48 hours of delivery with photos of the package and item.

  • We will review the case and arrange a replacement or refund if approved.

Contact Us

If you have any questions about shipping, please contact us at:
📧 info@ankhaboutique.com